About Intratel

Upgrade phone conversations using digital technology for better business

Intratel is a leading VoIP phone provider in Southern Ontario. Known for personalized, 100% Canadian service and unparalleled support for scalable communication systems, Intratel offers VoIP phones that are fully compatible with hosted PBX systems to sustain both start-up and large-scale cloud-based call centre operations. Intratel’s enterprise-class features can be delivered to small- and medium-sized businesses, enabling growth through reliable and effective communication channels.

Intratel leverages cloud-based solutions for both staple and advanced call management features, such as call waiting, parking, queueing, and recording, as well as voicemail to email retrieval, web-based management, and smartphone access and extension. On an enterprise level, Intratel also supports call centre operations through web-based call management and performance tracking platform, as well as cloud-based collaboration for virtual — but personalized — customer support. Intratel prides itself on constant innovation to equip businesses to respond to the increasingly complex and modern demands of customer service by equipping with future-proof technology. Intratel achieves this through continuous network and technology upgrades while providing customers with personalized service throughout transitions.

VoIP Phone Systems by Intratel

Intratel is renowned for delivering enterprise-class solutions to businesses of all sizes, enabling future growth and supporting existing customer success initiatives, beginning with reliable communication channels. But even with advanced call management and integration features, Intratel believes in making their feature-rich solutions affordable and truly value-adding even for players who are just breaking into the industry.

Best Offer
Starting at just $17.95 monthly

Don’t let the price tag fool you — this unbeatable offer packs powerful VoIP features for crystal clear call quality, efficient call queue management, and better conversations with customers and partners alike. Stay connected 24/7, 365 days a year with smart out-of-office call forwarding, toll-free numbers, affordable long-distance calling, and revolutionary voicemail to email technology — because business never sleeps.

Get talking — upsell existing customers, outreach to new markets, and connect with partners remotely with these features:

• Toll-free numbers: let customers reach you anytime, anywhere without the additional cost.
• Scale for growth: leverage unlimited lines and extensions to reduce customer response times, improve team performance, and connect with more customers much more quickly.
• Emergency Forwarding: leverage multi-point redundancy by reaching customers and partners in case of emergency using a dedicated back-up phone.
• 911 Registration: register your business with local emergency response to eliminate the need to relay your business address and get emergency services on-scene faster.
• Low-cost, long-distance calling: for just $3.5 cents per minute, connect with customers and partners across the border and benefit from unbeatable long-distance rates to other places.
• SIP Lines: add SIP lines to your existing analog landline service or a legacy system to integrate advanced call management features.

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Use VoIP Phones for Hosted PBX

Intratel’s VoIP phone systems are the perfect match for hosted PBX systems, allowing businesses to leverage advanced call management features and improve customer experience. A quick VoIP integration with a hosted PBX system allows you to stay on top of calls and messages and identify reducible bottlenecks to shorten customer wait times. The call analytics collected also allow ample opportunity for system and performance review, enabling increased customer success with every answered call and message.

Hosted PBX
$24.95 monthly

Combine the leading features of Intratel’s VoIP phones with the call management solutions of hosted PBX:

• Call management: direct calls to the right specialists immediately and increase customer satisfaction using call notifications, call queueing, call waiting, call parking, call recording, 3-way calling, and a customizable IVR or auto-attendant.
• Document transmission: send documents over digital two-way faxing equipped with document security.
• Digital call management: retrieve voicemails over email and dedicated smartphone apps and access call analytics using a specialized web interface for detailed analysis and increasing your bottom-line.

GET HOSTED PBX FOR BUSINESS

Call Centre Solutions

Intratel offers both hosted and on-premise PBX to support modern call centre solutions. Using a combination of voice interactions and digital technology, Intratel supports both start-up and large-scale call centre operations to enable businesses to receive and handle customer concerns right away and leverage this feedback loop for future innovation.

At the core of Intratel’s call centre solutions are reliable VoIP phones and an effective PBX system. Whether it’s cloud-based or on-premise, this combined solution is designed to increase your bottom-line, beginning with ensuring customer success.

VoIP and PBX Call Centre Features

Promote a customer-focused environment and keep up with customer service standards in the digital age:

• Toll-free numbers and over 15 extensions available for increased customer reach
• Advanced call management features of VoIP phones and PBX systems
• We-based PBX management with fully interactive and intuitive drag-and-drop controls for quick response to customer concerns
• Real-time queue monitoring to identify issues related to customer wait times and resolve these quickly
• View individual agent and team performance using an interactive call chart and review aggregate analytics for improving long-term customer success initiatives.
• Use cloud-based solutions for remote collaboration and a “follow-the-sun” approach to customer support.

Why Intratel

Intratel makes enterprise-class VoIP phone systems, and advanced call management features available, even to small- and medium-sized businesses. This low-cost investment provides businesses with the latest communication solutions in the market, allowing them to interface with customers quickly and effectively. Intratel’s goal is to equip your business with advanced solutions to ease the transition from legacy systems and traditional landline connections, allowing you to leverage the benefits of integrated voice and digital interactions.

• Scalability: Intratel offers feature-rich call management and digital interface solutions that can be easily scaled according to the size of your operations and support a focused growth strategy. Intratel achieves this without the need for expensive hardware upgrades and instead focuses on system upgrades to increase the number of lines and install new features as needed.
• Custom-tailored solutions: Intratel does not offer fixed packages; instead, for a set price, Intratel allows customers to select the phone systems and call management features they need that best support day-to-day operations and the growing number of customer interactions.
• Hybrid migration: Intratel enables customers to transition to VoIP phones and PBX systems without going offline and disrupting business for a prolonged period. Rather, Intratel specializes in hybrid migration that allows customers to replace parts of their phone system piece by piece to ensure continuity and sustainable migration efforts.
• Cloud-based solutions: Intratel helps your business look towards the future. Instead of capitalizing on physical infrastructure, Intratel offers cloud-based solutions for managing calls, interfacing with customers, and collaborating with customer response teams remotely through a securely accessible platform and analytics tracking.

See VoIP phone systems and integrated call management features from Intratel.