About Cogeco

It’s true — the VoIP market is saturated with countless providers, but not all of them were created equal. One of the most recognizable names in the market is Cogeco, and it’s for a good reason. With a long history of providing both residential customers and businesses with the latest in phone, Internet, and video services through two-way broadband cable networks, Cogeco customers have long enjoyed excellent service and unparalleled audio and visual quality. As the 8th largest hybrid fibre coaxial cable operator in North America, Cogeco continuously strives to provide customers with the most advanced and reliable communication solutions across a wide range of industries.

As a Cogeco business phone customer, you’re guaranteed to enjoy quality perks, such as keeping the same number, the use of the same equipment, guaranteed pricing for up to 3 years, no hidden fees or mandatory contract renewals, and free standard installation — all designed to promote continuity and customer loyalty, and reward your smart investment with generous savings.

Business Phone Systems from Cogeco

Business Phone Essential
$29.95 monthly on a 3-year term
$39.95 monthly commitment-free

• Includes long-distance calling in Canada and the US for $0.07/minute
• Line hunting feature for routing new calls automatically to the first free line in the group to avoid missed calls and valuable customer interactions
• Up to 12 lines with customizable features, including direct lines to technical support, message relay services, emergency services, operator assistance, call display blocking, and call trace
• Port existing local numbers for continuity.

Business Premium Phone
$29.95 monthly on a 3-year term
$69.95 monthly commitment-free

• 1,500 long-distance minutes for Canada and US calling shareable between lines
• Advanced call management features, including voicemail, call display, call waiting and visual call waiting, call forwarding, call transfer, line hunting, and three-way calling
• Access to a toll-free number for increased customer reach and improved experience
• Access to assistance services, including directory, technical support, message relay, emergency services, operator assistance, call display blocking, and call trace
• Local number portability.

Business Complete Phone
$39.95 monthly on a 3-year term
$79.95 monthly commitment-free

• Unlimited long-distance calling in Canada and the US
• Advanced call management capabilities, including voicemail, call display, call waiting and visual call waiting, call forwarding, three-way calling, call transfer, and line hunting
• Access to a toll-free number to enable customers to reach you faster
• Access to assistance services, including directory, technical support, emergency assistance, operator assistance, call trace and call display blocking
• Local number portability for continuity.

Hosted PBX

Take phone conversations and customer interactions to the next level with a hosted PBX system for improved call management and increased customer success. Leverage your business phones from Cogeco and connect them to a larger company-wide network for improved customer response and efficient collaboration. Empower employees to adapt to virtual work environments for unparalleled flexibility through remote access to phone systems and allow them to stay connected via their office numbers.

Remote Access and Collaboration through Unified Communications

Promote a culture of high performance with utmost flexibility through remote collaboration. Allow employees to make calls, access call data, and collaborate using a user-friendly customer portal for controlling phone configurations and managing customer interactions remotely.

Desktop and mobile integration

• In-office and secure remote access to call logs, contacts and modification controls, call routing systems, mailboxes, and advanced call management features to modify line hunting settings and other controls.
• Connect your office number to your mobile device for seamless integration and professional communication, even when you’re out of the office.
• Access and manage voicemail messages and faxes by phone and email.

Virtual collaboration

• Host audio and video conferencing on both desktop and mobile settings for quick and effective team collaboration, even from remote locations.

Advanced call management

• Collect data on customer interactions and feedback through call recording and store this for later review, performance tracking, and process innovation using the integrated dashboard for analysis.
• Receive and route calls using the premium attendant feature and customize settings according to office layout and team member availability.
• Use the integrated Automatic Call Centre Distribution (iCAD) for building contact centre operations and delivering effective customer service.

Cogeco’s All-In-One Phone Service

Full Scalability

Cogeco’s hosted PBX system makes it easy to scale contact centre operations to meet the growing demands of modern customer service and handle an increasing call volume. With intuitive and straightforward controls for adding and removing users and modifying call management settings, you can easily customize your phone service to adapt to the changing standards of doing good business.

Fast and Reliable Upgrades

Cogeco’s business phones and hosted PBX systems are easy to configure and quickly deployable, enabling business communications to be up and running in no time. This combined system is easy to maintain and requires little to no IT support and training. Cogeco also provides regular system upgrades and new features at no extra charge, enabling your business to leverage the latest communication solutions for customer success.

Improved Responsiveness

Cogeco’s business phones and hosted PBX systems are highly customizable, providing full and effective use of the most crucial and in-demand call management features depending on day-to-day operations and established processes.

Virtual Work Environments

With unified communication platforms, Cogeco supports the increasingly virtual and remote nature of highly productive work environments. Empower employees to increase productivity by allowing for utmost flexibility, and reduce operational costs required in maintaining large physical offices as calls can be handled, shared, and routed through hosted solutions.

Bundle Solutions

Cogeco is a one-stop-shop provider of all communication essentials, including phone and Internet services. Use Cogeco’s secure network for customer interactions and remote team collaborations, all at a single, cost-effective price. Get a custom quote for communication services tailored according to the growth of your business and the available budget.

Get the best of Cogeco’s unified communication solutions. Discover VoIP phone and hosted PBX solutions at par with leading industry standards, and get all your business communication needs from a single, all-around provider.